Tickets is a Joomla® extension that lets your users add tickets from the frontend of the site, and you can manage them from the administrator interface of the site.
You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.
E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.
Examples of what can it be used for
- On-site customer support
- Managing tasks between different people
- Handling user inquiries
- Handling project requests
- Any kind of user communication with the site owner
Joomla! Extensions Directory Reviews
"Great extension and Support - Very good and simple extension. Ideal for a simple ticket support system. Without many effort to make it work. Moreover, i would like to mention the direct support from the team of the extension. Definitely i recommend it to everyone." - themis56
"Beautifully simple help desk with excellent support - This help desk is perfect for those looking for a simple ticket system that works as advertised. It was quick to install, easy to customize and the support is outstanding. I had an issue that was caused by a conflict from another component and the developer was very quick to troubleshoot and fix it for me. Thanks for a great help desk and for the superb support!" - interfab
"Great software - This piece of software is fantastic. I searched for a powerfull, yet simple ticketsystem for my website. The layout had to be simple and good looking and this software has it all. Also the support is great! I wanted to tweak some stuff and I got super fast responses and they helped me a lot!!" - prei
"Simple and excellent - I am a newbie on joomla administration and this component have helped me very much! It couldn't be more simple. You install it, place the admins you want for this companent and create a menu for your users. Simple as that! [...] Oh oh I missed to say about the GREAT and FAST support that I received from the developer!" - alsthom
"Good component - I have tried this component for my project website. If you need a really simple ticket system, then this component is made for you! It is easy to handle and you can start right after the installation with the support! The developer was very friendly and answered very fast on my mails." - KubikRubik
"Great - Simple, good, nothing unnecessary!" - fab3rok