Tickets is a Joomla® extension that lets your users add tickets from the frontend of the site, and you can manage them from the administrator interface of the site.
You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.
E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.
Most notable features:
Private tickets: Features private tickets communications between you and your customers or site users.
Multiple agents: Add as many agents as you want, with one being the default agent for new tickets. Quickly assign a ticket to an agent.
Email notifications: The extension sends email communications for every reply that’s been added. You and your customers will be alerted.
Multilanguage: English, German, Italian, French, Dutch, Portuguese ready, adding your own is quick!
Simple as it can be: We’ve used many ticketing solutions, this is the easiest you can find, it just works without sacrifying core functionalities.
Tickets is 100% GPLv3. This means you are free to edit, reuse, and enjoy the freedom this licence gives you. We also provide outstanding support that will help you setup and maintain your site helpdesk over time with private tickets.
Modern, attractive, easy UI Tickets has a clean, modern, awesome User Interface that is a pleasure to use. It’s a pleasure for you to manage your tickets in a way that makes sense from start to finish, and it’s a pleasure for your users/customers to get help through it!
Easy to adapt Tickets provides the bare bones of an help desk. Being GPL and self contained, with a code that’s very easy to understand, you can get your developers to expand upon it and build your future-proof support platform.
Premium support We are known for providing the best support for our extensions, and with fast response times, helpful replies and care for your site, you know you can count on us for any issue.
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