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Tickets is a Joomla® extension that lets your users add tickets from the frontend of the site, and you can manage them from the administrator interface of the site.

You can choose who is in charge of managing tickets (agents), and choose the default agent for new tickets. People and agents can attach files to each ticket reply.

E-mails are sent to alert agents when tickets are added, assigned or updated, and users are alerted via email when an agent replies.

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